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That is the question, isn't it? Go ahead, make some phone calls, see how long it takes other places to repair your unit. Then ask them how much.

We post our labor rates here, so the only question would be the cost of parts. Once your unit is on the bench, we'll be able to determine just that, and contact you via e-mail with all of the costs involved, and how long your unit's stay with us, will be.

We do all we can to make the repair process both painless, and reasonable.

Of course!

Your XL1 or XL1s will need to have general maintenance performed, with the replacing of common wear parts in the mechanics. Parts average $75.00, with major labor.

Same as above.

How much to fix?

There are three causes for this problem. Most common is the excessive buildup of tape contaminants on the bottom of the video heads (drum), which does not allow the tape to contact the heads properly. A professional cleaning will take care of this problem.

The second common cause (XL1A only) happens when the camera takes a moderate to severe impact. In this case, the mounting assembly for the drum breaks, and allows the drum to fall out of position, producing the symptoms above. The drum base assembly will have to be replaced, and the tape path will have to be realigned. Expect to pay major labor. The drum base costs less than $20.00.

Finally, the heads themselves are defective. Expect to pay to major labor, and the cost of the video heads.

Most Canon XL1's are in and out within one to two weeks, faster if needed.

All repairs are warranted for six-months, both parts and labor.

We charge cost, plus $1.50 for packing supplies. If you've an account you'd like to use, we'd be happy to oblige.

No, there is no need to send the lens, power supply, EVF, or microphone, unless they too have a problem. Be sure to cap off the lens opening, or cover it with dark tape.

If you would like to use our services, simply click here, or click the Request Service, to continue.

AVRepair is the ONLY service center that can repair the ‘no firewire’ fault in your Canon DM-XL1A camcorder.  The firewire IC is obsolete, and is no longer manufactured.  Canon has discontinued support for the DM-XL1A camcorder, and they will no longer accept these cameras in for service.  AVRepair has gone to great lengths to purchase all the remaining stock of the obsolete firewire IC that is used in the Canon XL1A camcorder.  AVRepair is the only service center in the Nation that can fully restore your Canon XL1A, to proper operating condition, including the full restoration and use of the firwire port, using factory OEM parts.