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That is the question, isn't it? Go ahead, make some phone calls, see how long it takes other places to repair your unit. Then ask them how much. Then ask them how long the warranty is. Ours is ONE YEAR !

We post our labor rates here, so the only question would be the cost of parts. Once your unit is on the bench, we'll be able to determine just that, and contact you via e-mail with all of the costs involved, and how long your unit's stay with us, will be.

We do all we can to make the repair process both painless, and reasonable. We also provide you with piece of mind for an entire year!

Yes, of course we do!

Your GL2, XL1 and XL1s will need to have general maintenance performed, with the replacing of common wear parts in the mechanics. Parts typically come in between $75.- $90.00, with labor at $250.00. As for the XHA1, XHG1 and the XLH1, the mechanism as a whole gets replaced. Of course, you MUST perform the alignments if you want your camera back in factory specs. Most shops just install the new part and wash their hands! There are several alignments, both mechanical and electrical that MUST be performed to make your unit perform just like it did out of the factory. That is exactly what makes up better than the competition. Not only do they NOT know how to do the alignments, but they don't have the test jigs and proprietary software to be able to do them! WE DO!

Same as above.

How much to fix?

There are three causes for this problem. Most common is the excessive buildup of tape contaminants on the bottom of the video heads (drum), which does not allow the tape to contact the heads properly. A professional cleaning will take care of this problem.

The second common cause happens when the camera takes a moderate to severe impact. In this case, the mounting assembly for the drum breaks, and allows the drum to fall out of position, producing the symptoms above. The drum base assembly will have to be replaced, and the tape path will have to be realigned. Expect to pay major labor. The drum base costs less than $20.00.

Finally, the heads themselves are suspect. Expect to pay to major labor, the cost of general maintenance parts, and the cost of the video heads.

Most Canon GL2, XL1, XL2, XHA1, XHG1, XLH1 camcorders are in and out within about a weeks time, if pre-approved. If faster service is required, all you need do is ask!.

All repairs are warranted for ONE WHOLE YEAR, both parts and labor.

We charge cost, plus $1.50 for packing supplies. If you've a UPS account number you'd like to use, we'd be happy to oblige.

Generally speaking, No. There is no need to send the lens, power supply, EVF, or microphone, unless they too have a problem. Be sure to cap off the lens opening, or cover it to prevent damage to the CCD imager.

Of course, our repair service is quite thorough, and we do clean and service all parts of the camera. If you send along your EVF and/ or lens, it will also be professionally cleaned and/ or serviced.

AVRepair is the ONLY service center in the world that can repair the ‘no firewire’ fault in your Canon XL1 camcorder.  The firewire IC is obsolete, and is no longer manufactured.  Canon has discontinued support for the DM-XL1A camcorder, and they will no longer accept these cameras in for service.  AVRepair has gone to great lengths to purchase all the remaining stock of the obsolete firewire IC that is used in the Canon XL1A camcorder.  AVRepair is the only service center in the Nation that can fully restore your Canon XL1A, to proper operating condition, including the full restoration and use of the Firewire port, using factory OEM parts.