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How much will it cost to repair my Sony digital camera?
My lens doesn't operate properly. How much to repair it?
My camera got wet, can you fix it?
Yeah, but won't it cost a lot to ship my Cybershot to you?
How much do you charge for estimates? 
How much do you charge for return shipping? 
What do I do next? 
What are your Labor Rates?

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How much will it cost to repair my Sony digital camera?  ^ Top
That depends a lot on how far off the floor it fell, whether it was concrete or wood, or if it took a swim with Orca the Killer Whale... Seriously though, you can find our labor rates here, so the only question would be the cost of parts. Once your unit is on the bench, we'll be able to determine just that, and contact you via e-mail with all of the costs involved, and how long your unit's stay with us, will be. We do all we can to make the repair process both painless, and reasonable.

My lens doesn't operate properly. How much to repair it?  ^ Top
More than likely the unit has suffered a shock or an impact of some type. Other times, it's possible the lens was forced in, or prevented from coming out. In either case, it may be possible to repair the lens. Other times, the lens has to be replaced. Labor is typically intermediate to major. As for parts, they do vary. Parts can be as little as $35, or as much as $90 and even much higher, depending on the model.

My camera got wet, can you fix it?  ^ Top
If your unit did get wet, it's wise to remove the battery, and avoid powering the unit on. For cameras or camcorders damaged by liquid or water, the estimate fee is $50.00, and is applied to the cost of repair. A general rule of thumb is if a unit is submerged for any length of time, there is little hope. If the lens has water spots, it's a good indication that at the very least, the lens itself will need to be replaced. Once the camera is on the bench, we'll be able to determine if you need to go shopping for a replacement. Do remember that estimates for cameras with liquid damage are at $50.00.

Yeah, but won't it cost a lot to ship my Cybershot to you?  ^ Top
Using Priority Mail, you can ship your camera to our repair department, from anywhere in the U.S., for around $10.00. Of course, tacking on a little insurance is a good thing, but you needn't’t bother with delivery confirmation, certified mail, or other services that simply waste your hard earned money.  Remember, your camera is broken, and it’s not new.  For most cameras, a hundred dollars of insurance is all that’s needed.    Once your repaired camera is ready for the return trip home, we make sure the camera is insured for what it’s worth. Shipping insurance covers the value of the camera in its present condition, NOT what a brand new replacement camera costs.    If you need to make an insurance claim, all you’re entitled to is what the camera was worth, at the time of loss, and nothing more.

How much do you charge for estimates?  ^ Top
$30.00. A modest sum, wouldn't you agree? The estimate fee is applied to the cost of repair. That's fair, isn't it?

Why don't you offer free estimates?  ^ Top
One word, gimmick.  Do you really think that repair shops that offer free estimates are going to spend one minute on your camera trying to figure out it's problem?  No way!  They simply 'shoot' you a price, and hope the price they quote you will cover the cost of parts and leave room for plenty of profit. This works for them if it's an easy repair, but bad for you if your unit was one of the 'easy' ones, and you were charged too much money for the repair. Simple to understand, yes?

How much do you charge for return shipping?  ^ Top
We generally use UPS to do all of our shipping.  Their rates are a little higher than Priority Mail, but the cost of insurance is much less than that of the USPS.  On average, return shipping with insurance costs $9.50.  We only tack on a buck for the new box, bubble bag, and packing material. For the heavier, more expensive cameras, return shipping costs do increase, depending upon both their weight, and value.

What do I do next?  ^ Top
If you would like to use our services, simply click here, or click the Request Service on the Navigation bar, to continue.

Labor Rates  ^ Top
Cybershot Repair - (Minor) $60.00                 Cybershot Repair - (Major) $90.00 /up     Labor Rates Exclude Parts. All Camera Repairs Include Cleaning, Lubrication, and a 6 Month Warranty
Sony Digital Camera Repair and Sony Cybershot Repair AV Repair Center