Shipping Your Camera or Camcorder to AVRepair
No RMA or Pre-Authorization Is Required
Step
by Step Instructions Click Here for Service Request Shipping Form
Simply pack your camera or camcorder carefully (guidelines below) and be sure to include the Service Request Shipping Form (link is just above, right), so we know who the camera belongs to, and how to get in contact with you. Be sure to enclose a copy before you seal up the box!
*Alternatively, we ask that you include your basic contact information, including: name, address, phone number(s), and email address, if available.
OPTIONAL: You may also enclose a check or credit card information for the estimate fee of $30.00. If using your credit card, be sure to include the card number, the expiration date, and the security code. You can also choose to settle up later, over the phone. The estimate fee, if paid in advance, is applied to the cost of repair. Again, this step is optional.
AVRepair will not perform any repairs on your camera/ camcorder, until so directed by you. Once your unit is received at our repair facility, we'll send you an email confirming your unit's safe arrival. Then, within the current turn-a-round time (see below), we'll send you another email with a detailed description of the problems found, and the cost (or confirmation) of repair.
We accept all major credit cards and PayPal, for services rendered.
Questions? Click here or visit our Contact page
Our Lead Time
Approximately 3-5 days
Our Turn-A-Round Time
Averaging 7-10 days, longer if parts need to be ordered
What is the charge for return shipping?
We only charge cost, plus $1.50 for packing supplies. Typical return shipping charges are $11.50.
If you'd prefer to use a different shipping carrier, or if you'd like us to use your account for the return trip, please include a self addressed label. There is a surcharge of $10.00 for this option.
Rush Fees
No RUSH repairs accepted at this time..
Packing is very important. Why? Because the boys (and girls) at UPS (and other carriers) love to play catch with boxes. Actually, the unit must be packed to withstand a 4 foot drop, according to UPS! So, with that in mind, you must have at least 4" of foam or packing peanuts surrounding the object to be sent. You can also save yourself quite a few dollars if you pack it yourself, using common sense and the guidelines below.
What can I use as packing material?
You can use bubble wrap that is available at your local Walmart, or Kmart. Make sure to have enough to cover the unit completely, 2 times!
Normally the unit itself is wrapped in bubble wrap, and then loose fill is used to take up the excess space and add more cushion. Remember, overstuff, overstuff.
Crumpled newspaper works for packing material as well, but caution is needed. See below.
How to pack your unit for shipping:
The first thing we want to do is protect the unit from getting debris (dust, dirt, packing material) inside of it. To do this, simply wrap the unit up in a plastic trash bag, making sure to get rid of all the air. Next you will want to wrap the unit with bubble wrap. If you're not using bubble wrap, then make sure you use more packing material, or consider double boxing the unit. This is especially true with larger, heavier units.
Double box heavier units.
The trick with newspaper is to use ONE sheet at a time to crumple. Don't use one section at a time. Crumple the paper tightly, and lay down a base on the bottom of the box, completely covering the bottom of the box, to at least 4 inches in depth. Then center the unit in the newspapers, and crumple more newspaper until the box is overstuffed and you have to force the lid shut.
Use common sense here, you don't want to push down so hard you break the unit! Just to be on the safe side, pick up the box and shake it gently. There should be no movement inside the box. If there is, you need to add more crumpled newspaper, until there is absolutely no movement. Remember, you have to overstuff the box, as it will settle in transit.
You can also use 'peanuts', but you still have to overstuff the box, as by doing so you lock the peanuts together, and prevent the unit from migrating to the edge of the box during transit. This will prevent many a headache.
All repairs include a full six month warranty on parts and labor. We take pride in our quality and level of service. The amount of expertise and years of intensive training allow us to perform repairs beyond the scope of all other repair centers. Like we said, we 'fix it, and fix it right'.
In the rare instance that warranty service is needed, simply return the unit, and we will do what it takes to make you a happy camper.
