Shipping Your Unit to
AVRepair
Pack your unit carefully, following the guidelines here.
Be sure to fill out, then print the contact form which can be found here,
and enclose a copy with your unit.
Please include either your credit card information* OR a check for the estimate fee** of $30.00, made payable to AVRepair. If you prefer, we can take that information later, over the phone. If you'd prefer to settle up at a later time, that's fine too.
Once your unit is received at our repair facility, we'll send you an email confirming your unit's safe arrival. Then, within the current turn-a-round time (see below), we'll send you another email with a detailed description of the problems found, and the cost (or confirmation) of repair.
Acceptable forms of payment are Visa and MasterCard. We also accept personal checks (may be held for clearing), and payments through PayPal.
*Please include the
expiration date, and the 3 digit security code on the back of the card.
If using Amex, the 4 digit number on the front.
**Estimate fee is applied to the cost of repair.
Accepting All Domestic & International Shipments
Shipping Address:
AVRepair
723 NE 412 Ave
Old Town, Florida 32680
Lead Time
Approximately 3-5 days.
Click here for Professional units
Turn-A-Round Time
Averaging about 7-10 working days. Less, if pre-approved. More, if parts are needed that are not in stock.
How much do you charge for return shipping?
We only charge cost, plus $1.50 tacked on for packing supplies. Typical return shipping charges are $11.50.
If you'd prefer to use a different shipping carrier, or if you'd like us to use your account number when shipping, simply let us know...
Rush Fees
Say the word, and for a fee of $50.00, your unit will be the next one on the bench, AND it will be expedited through the repair process.
Packing is very important. Why? Because the boys (and girls) at UPS (and other carriers) love to play catch with boxes. Actually, the unit must be packed to withstand a 4 foot drop, according to UPS! So, with that in mind, you must have at least 4" of foam or packing peanuts surrounding the object to be sent. You can also save yourself quite a few dollars if you pack it yourself, using common sense and the guidelines below.
What can I use as packing material?
You can use bubble wrap that is available at your local Walmart, or Kmart. Make sure to have enough to cover the unit completely, 2 times!
Normally the unit itself is wrapped in bubble wrap, and then loose fill is used to take up the excess space and add more cushion. Remember, overstuff, overstuff.
Crumpled newspaper works for packing material as well, but caution is needed. See below.
How to pack your unit for shipping:
The first thing we want to do is protect the unit from getting debris (dust, dirt, packing material) inside of it. To do this, simply wrap the unit up in a plastic trash bag, making sure to get rid of all the air. Next you will want to wrap the unit with bubble wrap. If you're not using bubble wrap, then make sure you use more packing material, or consider double boxing the unit. This is especially true with larger, heavier units.
Double box heavier units.
The trick with newspaper is to use ONE sheet at a time to crumple. Don't use one section at a time. Crumple the paper tightly, and lay down a base on the bottom of the box, completely covering the bottom of the box, to at least 4 inches in depth. Then center the unit in the newspapers, and crumple more newspaper until the box is overstuffed and you have to force the lid shut.
Use common sense here, you don't want to push down so hard you break the unit! Just to be on the safe side, pick up the box and shake it gently. There should be no movement inside the box. If there is, you need to add more crumpled newspaper, until there is absolutely no movement. Remember, you have to overstuff the box, as it will settle in transit.
You can also use 'peanuts', but you still have to overstuff the box, as by doing so you lock the peanuts together, and prevent the unit from migrating to the edge of the box during transit. This will prevent many a headache.
All repairs include a full six month warranty on parts and labor. We take pride in our quality and level of service. The amount of expertise and years of intensive training allow us to perform repairs beyond the scope of all other repair centers. Like we said, we 'fix it, and fix it right'.
In the rare instance that warranty service is needed, simply return the unit, and we will do what it takes to make you a happy camper.
